How do I use PlantWeb University?
It's easy. If you haven't
registered before, you'll be asked to do so the first
time you try to login or select a course from the Business
School or Engineering
School course catalogs. After you complete the registration
form, simply select the course you'd like to take first.
Selecting a course launches a small Javascript
"player" in a new browser window. Use the scroll
bar on the right to move through the content on each page,
and the [<] and [>] icons near the bottom of the window
to move from page to page.
Each course takes only a few minutes to complete,
including a brief quiz to help you review what you learned
-- and earn Reward Points
that you can exchange for merchandise. The more you learn,
the more you earn!
When you complete a course click the "Exit"
button to return to the course catalog.
> Enroll
in PlantWeb University Now!
Do I have to register?
Yes. As a fully registered PlantWeb
University student you can take as many courses as you want,
and exchange the Reward
Points you earn for valuable gifts.
Can I just try a few courses as a "guest student"?
If you don't want to become a fully registered
user, you can take up to five courses as a guest student by
completing a shortened registration
form. You can accumulate Reward
Points for these five courses, but you can't redeem your
points for rewards from our catalog. You need to be a fully
registered user to redeem your points.
You can become a registered user at any time by filling out
the complete registration form.
What courses should I take?
That's up to you. The course catalogs for the
Engineering School and
Business School list
dozens of courses on a wide range of topics.
You can take individual courses, in any order,
any time you want. Each one requires only a few minutes of
your time.
Or you can take a complete series of related
courses -- one or two at a time, or all at once.
Do I have to take the quizzes?
No. But they're a good way to review the material
you just covered in the course -- and the ONLY way to earn
Reward Points.
You must also view all the quiz questions (as
well as all other pages in a course) for the course to be
recorded as "completed".
How do I earn Reward Points?
Registered users earn a Reward Point for each
quiz question that is answered correctly. Reward Points are
recorded after you answer the questions in a quiz and close
the course window. When you've earned enough Reward Points,
you can exchange them for gifts
from our Reward catalog. Please note that rewards are
available only to registered students who are employed in
the process-related industries. Employees and representatives
of Emerson Process Management or other automation suppliers
may take courses but are not eligible for rewards.
How do I exchange my Reward points for merchandise?
The Rewards
catalog displays available rewards and specifies how many
Reward Points are required for each.
When you've earned the appropriate number of Reward Points, simply select the Reward of your choice.
You may select one item from each reward level with the appropriate points. The reward will be shipped to the address that you provided in your registration form.
You can update your profile information at anytime.
Rewards are available only to registered students who are employed in the process-related industries.
Employees and representatives of Emerson Process Management or other automation suppliers may take courses but are not eligible for rewards.
Reward items will be sent upon confirmation that these requirements are met.
How do I know how many Reward points I have?
After you've registered and taken at least
one course, this information will appear in your personalized
My Profile Information
page.
Your total will be automatically updated shortly
after you complete a quiz and move on to the next course,
or after you close a course window by clicking "Exit."
Why didn't I get any points for the quiz I just took?
There are several reasons this can happen:
- For your work and Reward Points to
be recorded, you must take the complete course. That includes
viewing all the pages, answering the quiz questions, viewing
the Quiz Results page, and then closing the course window.
- Points are awarded for correct answers.
If you didn't score any points in a quiz, you can review
the material and answer the quiz questions again.
- The database that tracks your points
may need a few minutes to update the total. Wait 4-5 minutes,
then use your browser's "refresh" button to re-load
the My Information page.
- We use "cookies" to tell
who is taking a quiz. If your browser is set not to accept
cookies, we can't credit your points to your account. You
can change this setting within your browser, usually within
the "Internet Options" or "Preferences"
menus.
Why doesn't the "My Progress" page list the
course I just took?
In order for a course to display in your Progress page,
you must access it or launch it. Courses are considered
‘complete’ when you have scored at least 50% on the quiz.
This can be derived by comparing your Score to the Max
Score for that quiz. The eye glasses icon  also indicates a course that has been accessed or launched.
Why do some course pages take so long to download?
Courses include not only text and graphics,
but also the code for tracking your progress and quiz results.
That's why some pages -- especially the first page of a course,
and the first quiz question -- can take longer to download
than others. Download times will also be slower if you use McAfee VirusScan version 4.x or higher and if you use VShield with Download Scan set to "Scan All files" - these programs and settings slow the download of the Java Applet when starting the course. The overall performance of PlantWeb University
ultimately depends on the speed of your Internet connection and your
PC. We recommend a sustained connection speed of at least
56K, and at least a Pentium or later processor.
Why do I get a “Page Not Found” or ASP 500 server error?
This server error message is occasionally rendered
when launching a PlantWeb University course. Heavy PlantWeb
University student activity is responsible for this error.
To remedy, close the browser window in which the error is
rendered and relaunch the PlantWeb University course.
What are the suggested system and browser requirements for PlantWeb University?
PlantWeb University client system minimum requirements:
- Operating system - Windows 98
- Hardware - P2 processor with 64MB ram
- Browser - Internet Explorer 5.0 (w/Flash plug-in)
- Internet Connection - 56k dialup
Internet Explorer security settings requirements
for PlantWeb University are typically "medium",
however check to insure the ActiveX controls are configured
as follows:
- Download signed ActiveX controls - "Prompt"
- Download unsigned ActiveX controls - "Disable"
- Initialize and script ActiveX controls not marked as safe - "Disable"
- Run ActiveX controls and plugins - "Enable"
- Script ActiveX controls marked safe for scripting - "Enable"
Also, your browser must also have the following configurations:
- Accepts cookies - PlantWeb University makes use of cookies.
- Pop-Up/Window Launch Blockers - A browser enabled with a pop-up blocker (or similar window blocking tool) may interfere with the launch of PlantWeb University courses. If this occurs, set the blocking tool to "Always allow".
PlantWeb University makes use of SkillSoft eLearning software. Check your system and browser compatibility with the following SkillSoft utility > http://support.skillsoft.com/customer/SPJava.htm
In general PlantWeb University support proxies and firewalls. The only exception to this is if the firewall or proxy server at your site is filtering Java Applets or compiled code. In this case the course Player will not be able to load properly. Check with your Network Administrator to see if this applies to you.
Why does the PlantWeb University course not download?
Symptoms: SkillSoft course/player always hangs/freezes when trying to start a SkillSoft course
- Pop up stopper applications, can sometimes interfere with the operation of SkillSoft course players.
- There may be an unsupported or corrupted Java version installed on the PC
Known Solutions or Workarounds:
As there may be various technical issues which might prevent proper launch of our courseware on your
system. You can access instructions on how to resolve the majority of these problems at:
http://support.skillsoft.com/customer/SPJava.htm
Should you be uncomfortable stepping through the technical instructions contained within the website
referenced above, it may be advisable for you to contact us through one of our live support channels.
There is also a known issue with conflicting
components of the Sun and the Microsoft Java virtual machines.
After granting permission to the "SkillSoft"
VeriSign certificate, if the PlantWeb University course does
not download, most likely the Java component within the Internet
Explorer browser needs to be reconfigured. Note, this configuration
requires the Virtual Machine or "VM" preference
within the 'Advanced' tab located within Internet Explorers
'Internet Options'. If you do not a preference for VM, please
see information below on how to obtain
the Virtual Machine or "VM" browser component.
To reconfigure the Java settings within Internet
Explorer, open 'Tools'/'Internet Options', click the 'Advanced'
tab and scroll down to the Java options. Disable the Sun Java
components and enable all the Microsoft VM components. Close
all instances of the browser and re-launch. In some cases,
you may need assistance from your IT department.
Why am I getting -- "Error 00007: Requested applet privileges
denied: You must grant the requested privileges to run this
applet. Please restart or please contact your Training Administrator
to continue"?
This error suggests that your computer (or
network) does not mark Script Active X controls safe for scripting.
The solution to this problem in Internet Explorer is to Open
Tools - Internet Options, click the Security tab and click
on the Custom button. Enable Script Active X controls marked
safe for scripting. In some cases, you may need assistance
from your IT department. You will also receive this error
message if when asked to download the SmartForce Ireland applet,
you marked "no". This download is required to run
the PlantWeb University courses.
This error (00007) is also generated if student selects "No" for the SkillSoft applet download.
There is also a known issue with new Windows XP operating
systems and Internet Explorer browsers. The newest versions
of XP do not include the Java Virtual Machine (VM) component
required to launch PlantWeb University courses. To obtain
the VM browser component, download the install file from the
SmartForce FTP site.
ftp://ftp2.skillsoft.com
When prompted, login is as supportdown
and password of G7s9fR6s (case sensitive).
Find the filename msjavx86.exe and bring that down to your
desktop. Once this is downloaded, double click and run through
the install. You can accept all of the defaults. Please
note that Microsoft VM might conflict with other java applications
on your PC - please consult your IT group for advice and details!
Why I am experiencing problems with registration/login
in Asia Pacific?
There is a known issue with Windows
2000 global settings used in some countries in Asia. To solve
this problem, change the "Regional Options" in the
Control Panel to "English (United States)" and set
as "default. See
attached file for more information.
Why can I not register with double byte operating systems
such as Chinese OS?
Unfortunately at this time, the
SkillSoft software which runs the PlantWeb University courses
does not support double byte operating systems such as Chinese
OS. We recommend you use a computer with English OS. If you
continue to have problems and please send us an email and
we can send an electronic copy of the courses as pdf files.
How can I print a course?
Registered users can download PlantWeb University courses
in PDF format from the Library
Section.
How will my registration information be used?
Your registration enables us to track your Reward Points and
progress in PlantWeb University, even if you leave the site
and return later, and to send you the gifts
you earn by collecting Reward Points. The information
you provide about your job and industry will also help us
ensure that PlantWeb University offers content that will be
useful to you.
From time to time, we may send you additional
information that will interest you. If you prefer not to receive
such information, just update
your profile to let us know. We will not sell your address
or other registration information to anyone.
For Emerson's complete privacy and legal statements,
click
here
How do I update my registration information?
Use the "My Profile
Information" link at the top of the page to review
the information you provided previously. Update any of the
information that needs it, and click the "submit"
button at the bottom of the page.
Why am I being asked to download and run something from SkillSoft?
SkillSoft provides the e-learning software used in PlantWeb
University. When you select a course in a course catalog,
the link opens a new browser window and begins downloading
a small Javascript "player" that displays the course
material and records your progress.
I forgot my password. What do I do now?
Click here
and tell us your e-mail address. We'll check your registration
information and e-mail your password to you right away.
Contact PlantWeb University
We are always interested to hear from our
users. For questions and comments, please contact us at
PlantWeb@EmersonProcess.com
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